Reimagining Your Digital Future Together
Whitepaper
Grab Your Copy of ITC Insights Vol.1: Elevating Clienteling in China
Your strategic and practical guide to navigating digital transformation in China
Case Study
Boost 75% eCommerce Growth via Global Website Revamp
transforming Content Management System (CMS) and Digital Presences for 5 Brands & 400+ Properties under Banyan Tree
Case Study
Innovative E-Commerce WeChat Mini Program for a Beauty Brand
to disrupt the cosmetic industry in China with its ultra-personalized lipsticks and a unique online shopping experience.
News
ITC Crowned as the Gold Specialist Agency of the Year 2023
for helping partners build Digital Transformation playbooks, generate Millions of RMB in Revenue, and boost Visibility by 40x
Case Study
Onboard Tens of Thousands of Followers for Moschino in China
with 100% Data Ownership via end-to-end Digital Transformation roadmap, incl. WeCom Clienteling, Social CRM, and Loyalty Program
Event & Workshop
Deliver 50+ Education Workshops on Digital Transformation
for the Global and Local Leadership Board at Coty, L’Oréal, Unilever Prestige, LVMH…
Services
Build Powerful Teams for LVMH, Rimowa, Bristol Myers Squibb... with 90%+ Matching Rate
for Digital Transformation missions in China & APAC
Your Digital Transformation Consultancy in China & Asia
Years of Passionate Work
Satisfied Clients and more
Talented Team Members
Different Nationalities
The 5 Pillars to Enable Our Vision for Your Success
ITC offers a wide range of strategy consulting and technology development services for various industries worldwide. Ultimately, we help our clients develop the best strategies and playbook set-up along with the right digital enablers to achieve their objectives in China, Asia, and other markets.
Digital Transformation & Change Management
- ROI Enhancement and Digital & Retail Funnel Optimization
- Omnichannel Touchpoint & Customer Experience Audit
- Discovery Interviews and Competitors Analysis
- System Integration, Data Flow, & Architecture Assessment
- Change Management & Educational Workshops
- Team Training & Development Workshops, Learning Expeditions, and SOP Development
- Loyalty Strategy
- Go-To-Market Optimization
- ROI Enhancement and Digital & Retail Funnel Optimization
- Omnichannel Touchpoint & Customer Experience Audit
- Discovery Interviews and Competitors Analysis
- System Integration, Data Flow, & Architecture Assessment
- Change Management & Educational Workshops
- Team Training & Development Workshops, Learning Expeditions, and SOP Development
- Loyalty Strategy
- Go-To-Market Optimization
Technology Consulting & Development
- E-Commerce Platform Development (Magento, Salesforce Commerce Cloud...)
- Content Management System (CMS) Development (Drupal, WordPress...)
- Salesforce Global and Salesforce China (on Aliyun) Development & Localization
- Website/Web Application Development
- WeChat Mini Program Development
- Global & Local (Chinese) App Development
- UX Research and UX/UI Design
- Infrastructure Planning & Design
- Global & Local System Integration Implementation and APIs Management
- Platform Management and DevOps
- Post-Launch Maintenance & Technology Upgrade
- Continuous Conversion Optimization
- E-Commerce Platform Development (Magento, Salesforce Commerce Cloud...)
- Content Management System (CMS) Development (Drupal, WordPress...)
- Salesforce Global and Salesforce China (on Aliyun) Development & Localization
- Website/Web Application Development
- WeChat Mini Program Development
- Global & Local (Chinese) App Development
- UX Research and UX/UI Design
- Infrastructure Planning & Design
- Global & Local System Integration Implementation and APIs Management
- Platform Management and DevOps
- Post-Launch Maintenance & Technology Upgrade
- Continuous Conversion Optimization
End-to-End Customer Relationship Management
- Full Private Traffic Funnel Management
- Global & Local (Chinese) MarTech Customer Platforms (Salesforce CRM, CDP)
- Marketing Automation & Social CRM (sCRM)
- WeCom Clienteling and Retail Transformation & Team Management
- Omnichannel User Journey Mapping & Optimization
- Performance Tracking, Analytics, and Reporting
- Continuous Improvements, Programs, and Trainings
- Full Private Traffic Funnel Management
- Global & Local (Chinese) MarTech Customer Platforms (Salesforce CRM, CDP)
- Marketing Automation & Social CRM (sCRM)
- WeCom Clienteling and Retail Transformation & Team Management
- Omnichannel User Journey Mapping & Optimization
- Performance Tracking, Analytics, and Reporting
- Continuous Improvements, Programs, and Trainings
Talent Augmentation
- Specialized Headhunting
- Full-Cycle Talent Solutions (Recruitment, Legal Compliances, & Management) for Short & Long Duration Missions with Recruitment Opportunities at the end
- Talent Management (Regular Performance Monitoring & Training)
Key Positions include
- CTO, CIO, or CDO
- Head of Data
- CRM Manager
- Project Manager
- Developer
- E-Commerce Director
- Digital Transformation Consultant
- and more...
Cybersecurity & PIPL Compliance in China
- Cybersecurity Risk Assessment
- Security Incident Response Planning
- PIPL Compliance Assessment
- Data Governance Framework Consulting & Execution
- Data Localization Consulting & Execution
- Global Data Mobility (incl. Cross-Border Data Transfer) Optimization
- Employee Training & Awareness Programs
- Regulatory Compliance Support & Updates
- Multi-Layered Protection Scheme (MLPS) Certification
- Cybersecurity Risk Assessment
- Security Incident Response Planning
- PIPL Compliance Assessment
- Data Governance Framework Consulting & Execution
- Data Localization Consulting & Execution
- Global Data Mobility (incl. Cross-Border Data Transfer) Optimization
- Employee Training & Awareness Programs
- Regulatory Compliance Support & Updates
- Multi-Layered Protection Scheme (MLPS) Certification
WHAT WE HAVE
Partners and Certification
Our certifications deepen our collaboration with our consulting and tech partners, making us better together to provide the best-in-class services and solutions to our clients and help them achieve their business goals.
In 2024, we are intensifying our commitment to assist our partners in implementing the first Salesforce projects in China for luxury brands, such as LVMH.
What Our Clients Say About Us
China’s nuances necessitate a different approach to customer engagement and communication. We were fortunate to partner with ITC during our initial digital transformation, which allowed us to leverage the right tools tailored to the Chinese market. This collaboration enabled us to effectively reach our audience and convey the true essence of Moschino.
Chelsea Ma
E-Commerce & CRM Manager, APAC, MOSCHINO
Christie's has built a strong partnership with ITC to support the rollout of WeCom in the organization. Their responsiveness and knowledge of the platform allowed us to build adoption and ownership among our stakeholders. We will have a busy year together in building the next set of features for our clients and internal team.
Thomas Portolano
AVP, Head of Digital Solutions, Products and Client Experience APAC, Christie's
In just three months, we transformed Galeries Lafayette China into a modern, digitalized solution. This was possible thanks to ITC's speed and efficiency. Looking beyond this initial phase, we’re excited about future possibilities. Our partnership with ITC has laid a strong foundation, and we are eager to explore opportunities beyond China's borders.
Nicolas Morineaux
Chief Executive Officer, Galeries Lafayette China
Overall, a joy to work with and I will strongly recommend IT Consultis to anyone looking for a digital transformation agency in China & Asia, given their expertise in WeChat and social CRM, and the high calibre of the team.
Genevieve NG 黄静雯
Regional VP 副司长 ⦁ Brand, Marketing & Communications (China), EDB Singapore
ITC has been working closely with both our China and global teams to implement our Marketing Automation Roadmap in China across multiple institutions in EiM Global Group. They’ve brought integrity and subject matter expertise throughout the project. They are true experts in WeCom and sCRM.
Lily Zhuang
Group Digital Marketing Manager, EiM Global
